Return & Refund Policy

At KELORRA, we maintain strict quality and hygiene standards to ensure every skincare product reaches our customers in excellent condition. Since skincare and cosmetic products are personal-use items, all products sold on our website are strictly non-returnable and non-exchangeable once purchased.

Due to hygiene, product integrity, and customer safety concerns, we do not accept returns for opened, used, or delivered cosmetic products. We encourage customers to carefully review product descriptions, ingredients, usage instructions, and suitability before placing an order. If you are unsure about a product, our support team is always available to help guide your purchase decision.

However, in rare situations where customers receive a damaged, defective, incorrect, or missing product, KELORRA may provide a replacement or suitable resolution after proper verification. Customers must report such concerns within 24 to 48 hours of delivery by contacting our support team and providing clear photos or videos of the received package and item.

Please note that products will not qualify for return, refund, or replacement due to reasons including personal preference, dissatisfaction after use, skin sensitivity or allergic reactions, incorrect product selection, or changes of mind after purchase.

Where applicable and approved under exceptional circumstances, refunds may be processed through the original payment method within the standard processing timeline. KELORRA reserves the right to reject claims that do not meet our policy requirements or where sufficient evidence is not provided.

By placing an order through our website, customers acknowledge and agree to this Non-Returnable & Refund Policy, helping us maintain the highest hygiene and product safety standards for every customer.