Shipping Policy

At KELORRA, we understand how exciting it is to receive your skincare essentials, and we are committed to delivering your order safely and efficiently. We partner with trusted courier and logistics providers to ensure products are delivered securely and in excellent condition.

Orders are generally processed within 1 to 3 business days after successful payment confirmation. Delivery timelines may vary depending on your location, courier availability, weather conditions, holidays, or unexpected circumstances.

Once your order is dispatched, tracking information will be shared via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment in real time.

Customers are requested to provide complete and accurate shipping information during checkout to avoid delays or failed deliveries. KELORRA shall not be responsible for delays caused by incorrect addresses, unavailable recipients, or courier-related circumstances beyond our control.

In cases where an order is returned due to incorrect customer information or failed delivery attempts, additional shipping charges may apply for re-delivery.

We appreciate your patience and trust as we work to ensure your KELORRA products reach your doorstep smoothly and securely.